How does your order process work?

We make ordering simple and intuitive by providing an online order form via our shopping cart or call our toll-free number and speaking to one of our associates directly who can help you complete your order right away by phone. We offer several methods for payment including secure online credit card processing with Visa, MasterCard, American Express, Discover, PayPal and company check.

Our order processing is built completely around your participation and design approval. We give you complete control of how and when your order goes to production. Your satisfaction is 100% guaranteed and here’s how:

1. Once your order is received, we will send an email of your order to confirm your order qualities, colors, how it is to be decorated and provide an estimated shipping date.
2. After you’re satisfied & confirm the order is correct, we order your product(s) for quick delivery to our production facility from the warehouse.
3. If we don’t already have your artwork/logo on file, we’ll request that you provide a digital image of your artwork/logo being used decorate your items. We will provide you with a virtual image for approval of your artwork/logo general speaking within 5 business days. We’ll make as many minor revisions as necessary to get it right.
4. After you’ve approved the virtual sample, we send your order to our production line for production and after a careful quality assurance inspection, your order is completed and shipped to you.

Our production facility operates at full capacity for one reason and one reason only, to get our customers the products they’ve ordered as quickly as possible. With over multiple embroidery machine and automatic screen printing machines on station available to help complete your order, it’s easy to see why we’re able ship most orders within eight to ten business days from the date of approval. If necessary and for a small additional fee, our size, experience, and flexibility allows us to rush your order to help you make the impact you’re looking for as quickly as possible.

Can I order blank items?

Yes, and blank products are ordered within 2 business days from receipt of your order. We ship from over 10 different warehouses through the United States and your product will ship from the closest warehouse. The price for blank items are the first column on product pages unless your order goes additional discount prices.

Can I mix and match my order?

Yes, we do allow combination of products of sizes, colors and models, as long as each item is embroidered or screen printed with the same design. For instance, if you would like a combination of 24 denim shirts, 24 golf shirts and 24 jackets with the same logo you will receive the price as if you were ordering 72 pieces of each item.

Because embroidery on headwear requires a special setup and special equipment, headwear must stand alone for quantity pricing and for minimum quantities.

For screen printed items such as t shirts you can mix and match shirt colors for the same design. However. If you are going from a light color shirt to a dark color shirt new screens must be created in most cases. If new screens are required, there is another set up charge for the screens which are $30.00 each.

Can I order samples?

Yes, we can send you a blank sample of the product. To order a sample all you do is complete an order as a blank item via our shopping cart and inform us this is a sample or give us a call. The price for samples is the first column. Generally the sample is sent out within 24 - 48 hours. Once you place the main order the sample can be returned for decoration with your order. Or you can do as many, keep it and wear it as casual wear without any decoration.

If your concern is seeing your logo sewn out we resolve this concern very simple. We do not and will not decorate any item without your approval of the digital proof we email you. Samples are returnable only to be credited towards your order. Therefore, we suggest to order a sample that is in the size apparel that you would wear.

Are samples returnable if we do not place an order?

Yes, and you will be responsible for a restocking fee and shipping the product back. In order to return an item we must provide you with a RA# from the warehouse. Without a RA# your order will be refused and ship back to you NO EXCEPTION. Unless the item is expensive you may consider keeping it by the time you pay the restocking fee and shipping to return the item.

What is included in the price?

The price for that you see on website are for blank items. We have made it simple to estimate the cost of an item with decoration. Each product page provides an option to calculate how a product can be decorated with price breaks and decoration locations. Price calculations for embroidery is up to 8,000 stitches which almost all logo fall under this.

What are my decoration color choices?

We offer many color choices and they can be seen here.

Do you provide a invoice for your records via mail?

No. We keep your costs low and functionality high by providing you with an invoice via email. We email all orders a copy of the invoice in PDF format to approve before we process the order. You can always print copies of your invoice and keep them for your own records. If specific departments need copies of the invoice you can provide us with the email address of the contact person when ordering or forward the email over to them. If you do not have the acrobat reader, the reader used to read PDF files, we will email you a link to download it for free when we send the invoice via email.

Do you have a min order for decorated products?

Yes, the min order is 6 - 12 pieces depending on the items, the min for a given item is the first quality on each product page.

Can I have more than one location of decoration?

Yes, products can be decorated in several locations. For instance, you may want your website on the sleeve of your polo or the back of your caps. The most common locations for shirts when embroidering 2 locations is left chest and left sleeve. For caps the most common place is the face of the cap and on the back above the closure.

Embroidery for personalization is $6.00 per item/location. Example of personalization would be a person name on the right chest or the persons name below the logo. A common question we received is why is personalization more that logos? With personalization each time we change the name it requires us to set up again, it is very labor intensive.

How many colors can be decorated?

Our machines have 15 needles on each embroidery head. Therefore, we can sew up to 15 thread colors. Most logo are 1 - 6 colors and the average stitch count is less than 8000 stitches. For screen printing we can spot print up to 12 colors, 4 color process and direct garment screen printing.

Are products returnable after they are decorated?

Only if the product is damage by the manufacture or by us when decorating. If we find any defects in the items before shipping they will replace before they are shipped. Once an item is decorated and shipped we ask you to notify us of any item that are damaged within 72 hours of receipt. After 72 hours of receipt we will consider the items were delivered as ordered. Very rarely will you need to notify us of any damage items because our production is a 3 step process and if there are any damage items we will generally catch them in one of the three steps.

Do you offer a rush service?

Rush orders can be done if you need your order shipped faster than 8-10 business days. We will need to verify that the request can be done before we make any promises. You can contact us via email or call us 1-866-634-0171.Orders must be submitted by 2 PM, EST and the invoice must be approved by 3 PM. Orders that are approved after 3 PM EST will be considered received on the following business day.

How do I send you my logo/artwork?

There are several options to send us artwork.

1. As you complete an order online you will see a place to upload your logo.
   
2. Or you can email it to artwork@imageapparel.biz.

What is acceptable artwork?

We accept all the most common artwork files such as .JPG, .JPEG, .GIF, .TIFF, .BMP, .EPS, .AI, .PSD, .PNG just to name a few. The advantage of artwork for embroidery is the file is not required to be high resolution. The artwork must be clean and can be sent as small as 72 dpi. However, for screen printing the artwork needs to be high resolution such as 300 dpi or vector format. If you do not have it we can create it for a small art fee.

What is the difference between bitmap and vector file types?

Bitmap images are individual dots or pixels of various colors. As bitmap images are enlarge they become distorted and are not able to used for screen printing. Vector files are created using mathematical algorithms that allow for scaling and modification without any loss of image resolution.