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Frequently Asked Questions

How does your order process work?

We make ordering simple and intuitive by providing online ordering via our shopping cart or call our toll-free number 888-256-4315 and speaking to one of our associates directly who can help you complete your order right away by phone. We offer several methods for payment including secure online credit card processing with Visa, MasterCard, American Express, Discover, PayPal, Google Check and Amazon.

Blank Orders Processing

All orders submitted on our site are process automatically with the warehouse within 30 minutes and shipped typically within 24 hours of receipt. Orders are shipped from the closest warehouse to your shipping location which has stock at the time of your order being process. 97% of our orders are delivered in 2 - 3 business days and 82% are delivered within 1 business day with a 30-Day Money-Back Guarantee on non decorated items. The exception to the rule is Colorado Timberline items which only ships from Colorado and most Augusta Sportswear ships from the Georgia warehouse.

Decorated Order processing

Decorated orders is built completely around your participation and design approval. We give you complete control of how and when your order goes to production. Your satisfaction is 100% guaranteed and here’s how:

  1. Once your order is received, we will email an invoice of your order to confirm your order qualities, colors, how it is to be decorated and provide an estimated shipping date.
  2. After you’re satisfied & confirm the order is correct, we order your product(s) for quick delivery to our production facility from the warehouse.
  3. If we don’t already have your artwork/logo on file, we’ll request that you provide a digital image of your artwork/logo being used decorate your items. We will provide you with a virtual image for approval of your artwork/logo general speaking within 5 business days. We’ll make as many minor revisions as necessary to get it right.
  4. After you’ve approved the virtual sample, we send your order to our production line for production and after a careful quality assurance inspection, your order is completed and shipped to you with a tracking number.

Our production facility operates at full capacity for one reason and one reason only, to get our customers the products they’ve ordered as quickly as possible. With over multiple embroidery machine and automatic screen printing machines on station available to help complete your order, it’s easy to see why we’re able ship most orders within eight to ten business days from the date of invoice approval. If necessary and for a small additional fee, our size, experience, and flexibility allows us to rush your order to help you make the impact you’re looking for as quickly as possible.

Can I mix and match my order?

Yes, we do allow combination of products of sizes, colors and models, as long as each item is embroidered or screen printed with the same design. For instance, if you would like a combination of 24 denim shirts, 24 golf shirts and 24 jackets with the same logo you will receive the price as if you were ordering 72 pieces of each item.

Because embroidery on headwear requires a special setup and special equipment, headwear must stand alone for quantity pricing and for minimum quantities.

For screen printed items such as t shirts you can mix and match shirt colors for the same design. However. If you are going from a light color shirt to a dark color shirt new screens must be created in most cases. If new screens are required, there is another set up charge for the screens which are $30.00 each.

Can I order samples before decorating?

We understand before decorating your logo on an item sometimes you need to see & touch it to make sure it is what you would like. Samples are treated just as if you were ordering a blank non decorated item. Process a sample order just as if you were ordering for your personal use. Samples can be returned and decorated with your purchase of the larger order.

If your concern is seeing your logo sewn out or how it would be screen printed we resolve this concern very simple. We do not and will not decorate any item without your approval of the digital proof we email you.

Are samples returnable if we do not place an order?

Yes, we offer a 30-Day Money-Back Guarantee on non decorated item for more details please see our return & exchange policy.

What is included in the price?

Prices shown own our website are for blank items. Decorated items are quoted based on your decoration method.  To recieve a quote for embroidery complete our embroidery request form.  For custom screen printing completed the screen printing form

Do you provide an invoice for our records via mail?

No. We keep your costs low and functionality high by providing you with an invoice via email. Orders which are process on our site an email receipt is automatically emailed once the order has been process. For decorated orders we email all orders a copy of the invoice in PDF format to approve before we process the order. You can always print copies of your invoice and keep them for your own records. If specific departments need copies of the invoice you can provide us with the email address of the contact person when ordering or forward the email over to them. If you do not have the acrobat reader, the reader used to read PDF files, we will email you a link to download it for free when we send the invoice via email.

Do you have a min order for decorated products?

Yes, the min order is 6 - 12 pieces depending on the item and how it is decorated. Most commonly embroidered items min will start at 6 pieces and screen printing at 12 pieces.

Can I have more than one location of decoration?

Yes, products can be decorated in several locations. For instance, you may want your website on the sleeve of your polo or the back of your caps. The most common locations for shirts when embroidering 2 locations is left chest and left sleeve. For caps the most common place is the face of the cap and on the back above the closure.

Can I personalized with a person name with embroidery?

Yes and embroidery for personalization is $7.00 per item/location. Example of personalization would be a person name on the right chest or the persons name below the logo. A common question we received is why is personalization more that logos? With personalization each time we change the name it requires us to set up again, it is very labor intensive.

How many colors can be decorated?

Our machines have 15 needles on each embroidery head. Therefore, we can sew up to 15 thread colors. Most logo are 1 - 6 colors and the average stitch count is less than 8000 stitches. For screen printing we can spot print up to 12 colors, 4 color process and direct garment screen printing. Another words we can print full color.

Are products returnable after they are decorated?

Only if the product is damage by the manufacture or by us when decorating. If we find any defects in the items before shipping they will replace before they are shipped. Once an item is decorated and shipped we ask you to notify us of any item that are damaged within 72 hours of receipt. After 72 hours of receipt we will consider the items were delivered as ordered. Very rarely will you need to notify us of any damage items because our production is a 3 step process and if there are any damage items we will generally catch them in one of the three steps.

Do you offer a rush service?

Rush orders can be done if you need your order shipped faster than 8-10 business days. We will need to verify that the request can be done before we make any promises. You can contact by completing the form below or call us 1-888-256-4315. Orders must be submitted by 2 PM, EST and the invoice must be approved by 3 PM. Orders that are approved after 3 PM EST will be considered received on the following business day.

How do I send you my logo/artwork?

Email it to artwork@imageapparel.biz.

What is acceptable artwork?

We accept all the most common artwork files such as .JPG, .JPEG, .GIF, .TIFF, .BMP, .EPS, .AI, .PSD, .PNG just to name a few. The advantage of artwork for embroidery is the file is not required to be high resolution. The artwork must be clean and can be sent as small as 72 dpi. However, for screen printing the artwork needs to be high resolution such as 300 dpi or vector format. If you do not have it we can create it for a small art fee.

What is the difference between bitmap and vector file types?

Bitmap images are individual dots or pixels of various colors. As bitmap images are enlarge they become distorted and are not able to used for screen printing. Vector files are created using mathematical algorithms that allow for scaling and modification without any loss of image resolution.

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