Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
RETURN PERIOD & CONDITIONS
We want you to be fully satisfied with every item that you purchase from Image Apparel. If you are not, please return the item within 30 days of the delivery date for a full refund of the purchase price. Shipping, handling or additional charges will not be refunded unless the item is defective.
Return Rules and Restrictions
- Items must be in new condition, not washed or used, and returned with all the original packaging.
- Items ordered with free shipping will incur a 15% restocking fee.
- For sanitary reasons, undergarments may not be returned.
- Returns must be received within 30 days of delivery.*
- Returns without a return authorization number, or RA#, will not be accepted.
- A 20% restocking fee will be deducted from the refund for items received after 30 days.
- Items received after 60 days will not receive a refund and will not be shipped back.
- Shipping, handling and additional charges are non-refundable except in the case of a defective item or shipping error.
- Refunds are issued in the same form of payment originally used for purchase within 5-10 days of receipt by Image Apparel.**
* Please take transit times into account to ensure that your return is received within 30 days of the delivery date, which is specified in the tracking information that corresponds with your order.
** Image Apparel is not responsible for loss or theft that may occur in transit. Unconfirmed returns may not be refunded completely. Refunds are issued after receipt of the returned and it has been confirmed. We highly encourage you to track your return shipment. Insurance may cover replacement costs in case of loss or theft.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.